Warranty form and conditions

Warranty claim form

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Warranty claim form PDF


Warranty terms & conditions


Subject to the terms and conditions specified below, Auckland Auto Air (the company) agrees to, at its option, repair, replace or provide credit to the original purchaser ("Purchaser") of the product this warranty is attached to ("Product") for the period of time or kilometres whichever occurs first from the date of installation, as set out in the 'Product Warranty Table' below against defects in materials or workmanship resulting in the Product not performing in accordance with its specifications. Auckland Auto Air will determine whether or not the Product is performing in accordance with its specifications.


1.1. The Warranty applies from the date of purchase of the Product by the Purchaser.

1.2. The Warranty only operates if:

1.2.1. Proof of purchase of the Product is provided, to the satisfaction of the Company.

1.2.2. The installation details have been correctly completed as directed on the Company Warranty Claim Form applicable to a system installation only.

1.2.3. The Claim Form is provided when any claim against the Product is made - system installation only.

1.2.4. The Product has not been removed, altered or in any manner tampered with from the vehicle in which the Product was originally installed.

1.2.5. This Warranty cannot be amended, altered or extended in any manner whatsoever without the prior written consent and approval of the Director of the Company.

1.2.6. The Purchaser must, at his/her own expense, forward any allegedly faulty or defective Product to the company.

1.2.7. In the event that the Company decides to repair or replace a Product, the Company agrees to pay the costs associated with the ordinary delivery of the replacement or repaired Product to the Purchaser. Should the Purchaser require any other form of delivery of the replacement or repaired Product, the Purchaser must pay any difference between the cost of the Company's method of ordinary delivery and the Purchaser's required method of delivery.

1.2.8. All replacement products must be replaced by an approved repairer, or at the discretion of the company.

1.2.9. Should the Product or part of the Product be replaced or repaired during the period of this Warranty, the Warranty period for the replaced or repaired product shall be for the period remaining from when the original Product was purchased by the Purchaser.

1.2.10. This Warranty is void if any refrigerant other than R134a for automotive application or R404a for refrigeration units is used to operate the Product.


2.1. All terms and conditions in paragraph 1.0 apply.

2.2. The Warranty applies from the date of purchase of the Product by the Purchaser.

2.3. The Warranty only applies when:

2.3.1. The Purchaser supplies a detailed account of the claim by electronic mail.

2.3.2. The Purchaser supplies photos, where practicable, to the company to support the claim.

2.3.3. The Purchaser retains the Product for a period of sixty days after making a claim.

2.3.4. The company does not require the Purchaser to return any allegedly faulty or defective Product for evaluation. However, the company has the right to request the return for evaluation at purchasers cost.


The Company shall be not liable for:

3.1. Damage caused by faulty installation where such installation has been performed by a non-accredited Dealer.

3.2. Loss or damage is caused by the use of a part which is not a Company supplied part.

3.3. Refrigerant hoses damaged by an exhaust system or by battery acid.

3.4. Charges incurred for the adjustment of the compressor drive belt and/or thermostat.

3.5. Consequential loss including time, towage, storage, accommodation, goods, cargo or other similar expenses.

3.6. Reimbursement for labour or refrigerant loss involved in the replacement of these parts.

3.7. Failures or defects of the Product resulting from misuse (whether intentional or otherwise), negligence, modifications, accident and lack of maintenance being carried out in accordance with the maintenance requirements of the Product, or, by Force Majeur.

3.8. Failure or loss resulting from the use of the Product once the Purchaser has direct or indirect knowledge or has cause to suspect that the Product is not performing in accordance with its specifications.

3.9. Maintenance of belts, o-rings, refrigerant leaks at connections or fittings due to improper or inappropriate tension or torque settings.

3.10. Compressor failure due to incorrect oil level, oil type, over or under-gassing, incorrect or contaminated refrigerant or use of any other refrigerant other than R134a or R404a as is applicable.

3.11. Any product dismantled in any manner prior to being returned to the Company.

3.12. Normal wear and tear of the Product.



Warranty Period

Air Conditioning Parts

12 months/25,000 Km

Air Conditioning Systems

12 months/25,000 Km

Air Conditioning components that are used for off road, farming, earth moving equipment and marine applications

6 months or 1000 operating hours, which ever occurs first.

Reconditioned Compressors

6 months/12,500 Km


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  • 30 years of Industry experience
  • One stop shop for all your cooling & heating
  • Specialists in Automotive Air conditioning
  • Fully guaranteed  workmanship & warranty
  • Suppliers to Countdown, Budget, St Johns, NZ Defence Force & Automotive specialists nationwide


Contact Us

Ph: 09 573 3399 

17B Allright Place, Mt Wellington

Auckland, New Zealand 1060

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